Just an update. Apparently, Shimano is backed up and the turn around for everything is approx 5 weeks. It's been about 2 weeks since they received my reels, so I'm looking around mid-May to get them back. As far as platinum service only higher end reels like Calais & Calcutta TE's fall into that category. Funny thing is the Tiagra's don't get the platinum service and that's their highest end saltwater reel. Go figure!