Hi,
I need to return my reel ,it hasnt worked right since i bought it.Can someone give me the address and any info on their returning reels for repairs etc.. policies. do i need to include return shipping ,will they accept my reel even if i didnt fill out a warranty card.No modifications were done so i dont have to worry about that part.
thanks for the help,
Brian

This is what the warranty card says...

Shimano
one holland dr.
irvine, ca 92618

Hope this heps

They are very cool there and should help you out. Just send it with a note of what is wrong--you might want to send it insured. You might send a copy of your purchase receipt too. I don't believe you need to include return shipping. You can call them first to ask about your situation. They'll either fix it or replace the reel. I don't have the number handy but go to their website for a number.

http://fish.shimano.com/

Big Hammer Swimbaits-Hammerhead Jigheads
www.swimbait.com
Pro-Cure Scents
www.pro-cure.com

i sent my reel in last week insured etc..when i called they said they would just replace it. do you know how long the return time will be about? i'm hoping not too long.thank you for the help.
brian :-)

if they have the reel in stock it should only take a couple of days, but the turn around time can vary throughout the year.I know it's around 3 weeks right now, my buddy said they had over 1000 reels in to be serviced/repaired. I would just call them and ask them to check the status for you. 877-577-0600

reel arrived today i'm now a fan of their customer service! quick turn around and a new reel to boot.

I wonder if you can drop the reel at their place?

They have a walk up counter that you can bring it in to

Does it open on Saturdays?

Nope M-F 8am-4:30pm