They are very cool there and should help you out. Just send it with a note of what is wrong--you might want to send it insured. You might send a copy of your purchase receipt too. I don't believe you need to include return shipping. You can call them first to ask about your situation. They'll either fix it or replace the reel. I don't have the number handy but go to their website for a number.

http://fish.shimano.com/

Big Hammer Swimbaits-Hammerhead Jigheads
www.swimbait.com
Pro-Cure Scents
www.pro-cure.com