This is more of a rant than anything else. But it may help someone in the market for a new boat think twice. I have had multiple issues with the customer service @ V.V. from day one 7 years ago when I got my boat from UPS. I am now fed up with the service. Not one time has a person ever answered in 7 years when I have called. Then it usually takes at least a week if/before you hear back from them. x( I for one WILL be getting a new boat next year and though I like the product a lot I won't tolerate the poor (poor is an compliment) customer service that comes with it. Hope this helps someone on the fence about getting one. Its a great boat till you need a part then you are screwed.

Just my 2 cents

That's not good. I haven't had to call them in years, certainly not since ownership changed hands. Sounds like the "new" guys aren't on the ball.

What part were you looking for? I have two of a couple things.

Moss - This might be an option.


http://www.bucksbags.com/cm_cat.asp?id=16

Scbbbc members can receive a 40% discount on all Bucksbags!

Just to let you know that Outcast has the best customer service bar none. Always there to answer yours calls and go out of their way to help. I have been talking to them to possibly get discounts to compete with bucks bag.
Mario

Timing on this subject is perfect. Finally started my kickboat re-do. Put the New Versa Vessel Pontoons (that I bought two years ago) on and was looking at geting a new frame. I have called Versa-Vessel a few times trying to get a basic frame. I did get a call back after three or four calls, but after telling the guy what I wanted he never called me back. That was more than a month ago. I am looking at other options now.
Versa-Vessel pontoons: Since I just changed pontoons I wanted to ask, has anyone ever had issues with thier VV pontoons? Thinking in the lines of Durabillity (spelling)? My old waterskeeter pontoons went through hell and never in 6 years did I have a problem ( except the time I over loaded the boat with a full livewell Trolling motor and Battery).

To fish is to live!

Mitch, are you still interested? If not......

Brian,

I don't own a VV but over the years I've heard very few complaints when it came to the pontoons. They are durable and will last a long time if cared for, easy to patch if you put a hook them, they are well balanced and preform well with a full livewell. The only complaints I have heard are if you do happen to run over your kick boat with your truck and break off the nose cone for instance, the customer service lags in response time.

For your situation I suggest keeping the pontoons and purchasing a frame from a different brand. Mitch has a trout unlimited frame on his VV pontoons and it works well. I have a south fork frame on my fish cat pontoons(with 4 straps you can McGyver any 2 brands together). Do some research and choose a frame that is light, has good balance, and is easy to customize. I recommend bucks bags or out cast frames and stay away from water skeeter(heavy) as well as creek company(poor balance when rowing).

I've had my original pontoons for a long time, over 10 years maybe? One has a very slow leak but it is so slow I haven't bothered to find and patch it (plus no pool to find it with). I've dragged my boat up and down levees, over the rock barrier at MR many, many times, etc. The pontoons are very durable.

i wanted to buy a frame from them a few yeas back and they refused to sell just the frame, insisted i had to buy the full boat. i also bought oars and oar locks from them one time and first time out the oar lock broke, call for a replacement and they said that since i did not have a VV frame they would not replace the oar lock. there customer service sucks

All I know that when I called outcast(makers of fishcat) for a pontoon under warranty it was on my door in three days. Same thing with mario's and his frame. The price of a V.V is up there with the outcast ferrari series. The V.V is lighter for sure, but the outcast/fishcat pontoons haul @$$ on the water. I would buy from them again just becasue of the customer service.

Nate that's pretty accurate about the boat itself, it is fast. My problem with outcast and I hadn't had any till I lost a bag and needed new one and oar sleeves is they only sell to vendors. You cannot purchase anything from them unless u are a vendor. Maybe that has changed and I hope it has cause I like the boat a lot. I just want a lighter frame. I went through san Jose fly shop to get my replacement parts. There is no more san Jose fly shop, so last Mel cottons stepped up for me and got me some extra parts.