I sent back three of them about a year ago, no reciept, box, or warranty card. 2 days later when I got home from work there was a box from Shimano on my doorstep with 3 reels in it. They are a quality company with GREAT customer service. You should have a new reel in a couple of days.
Keith Fish Blaster Baits Pro Staff www.fishblasterbaits.com