Hi Gang

I received the wrong pontoon boat again. Here is the letter
I email his admin to give to him.

Dear Bass pro shop

This email was to compliment the wonderful service I received when I bought a
pontoon boat on January 25th via online. Note this was the first thing I have
ever bought over the internet. The boat was shipped on the 26th and I received
it on the 30th. Your team was wonderful about the way they followed up by
called me to comfirm my address and sent emails with shipping info "KUDO's" to
them. The service I received made me looking forward to getting back online
to order a trolling motor and a fish finder and of course misc stuff for my
new pontoon boat, I even joined a floatube club in my area.

Then after I opened the box and found I received the wrong boat. They had sent
me a older version and I ordered the 2001 model shown in the Bass Pro 2001
spring catalog. Note there is a difference between to models because two of my
fellow fisherman have the 2001 model and the older model. And I have no problem
with returning the boat and receiving a replacement. Called 800 line the next
morning Jan 30th, spoke with a Ben Russel who asked me a few questions about
what I received and said he would have a look into my problem and get back with
me. Also note I have been in customer service for 25 years in the high tech
Silicon Valley area and get back to my customer the very same day. I took me
a few calls three days later to track Ben down. He told me he had the warehouse
guys open a box of the new pontoon boats and saw the difference. He said he
would ship the replacement but the very next day.

I thought I would get the same delivery responce as last shipment, but I did
not. I called back the following thursday to find the box was between the
shipper and the warehouse and could not change shipping per Mary Grob. She
gave me the tracking number and I checked UPS via website and found that
this tracking number was not valid. I called back that friday and was told
by customer service person Terry that the box was still in the warehouse and
had not shipped. I had planned a fishing trip with my new club but had to
cancel due to I did not want to use the boat that was sent because I could not
return it. So the weekend left me very disappointed. I finally received the
boat on Feb 14th and when I opened the box and received the WRONG BOAT AGAIN!!.
I'm hoping that this problem will be handled in a timely manner.

Best Fishes
Gene Gonzales
San Jose Ca