When i talk to them few weeks ago to get new frame when mine broke. They warranty it to my door in 3-4 days. Free shipping. The guy on the phone said you no longer need to go to any store anymore. Just call their customer service and can order anything outcast offer direct and ship to your home. You can go to their web site for reference and prices. Explain the problem or issues and they sometimes will do it for free due to warranty. They basically replace my whole boat for free. It only 2-3 years old.
I definitely would upgrade into the ferrari model. If we get more contact with them i think they are interested in sponsoring club and get us discount. I explain that their competitor (bucks bags new aluminum set up) sponsors sonoma and they want to compete with their sales. Outcast got great product and outstanding customer service.
Mario