#1821, "RE: Shimano Customer Service" In response to In response to 11
Ok, so far I received 1 of my reels back from Shimano. They changed the pinion drive & the gear drive on it and performed the platinum service on it. The platinum service is $25. It also states that the packing slip is not an invoice and that they'll be mailing an invoice separately. Maybe, they're waiting to complete my other 2 reels before they send me the bill. We'll see...