I sent in a 9" trout because the head cracked clear through the first time out with it, It did take them a while but a new one showed up in the mail today. I think it has been 3 weeks, but I am happy to see a replacement. It was my last old style bait with the side fins that flapped when reeled, those fins shure do add a little extra action, I'll miss that little guy. To bad I for got to send in the 12" bait I had with the bill glued in wrong, O'well package #2 going out.