Just put a note in the box saying that it is not working well and I am sure they will fix it I have sent them back many bad reels and they came back NEW. PS make sure to really feel stuff out before you buy it I used to buy all kinds of rods and eventually ended up selling them all off and upgrading, I guess what I am trying to say is dont buy a bunch of junk you dont need and buy the best it is usally worth the money and saves alot of hastle in the long run.

Hey let that Bass go I wanna catch her some day
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